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(UCMDB) Support Tip - 'Cannot find the content pack zip, or a package inside it ' error

Topic:

From UCMDB 10.11 and after, every 30 sec below message is logged in error.log:

<timestamp> [UCMDB - global framework scheduler] (Utils.java:115) ERROR - Cannot find the content pack zip, or a package inside it
java.util.zip.ZipException: error in opening zip file
 at java.util.zip.ZipFile.open(Native Method)
 at java.util.zip.ZipFile.<init>(ZipFile.java:214)
 at java.util.zip.ZipFile.<init>(ZipFile.java:144)
 at java.util.zip.ZipFile.<init>(ZipFile.java:158)
 at com.hp.ucmdb.util.Utils.getCPVersionFromZip(Utils.java:96)
 at com.hp.ucmdb.util.Utils.getCPsMapFromFileSystem(Utils.java:85)
 at appilog.common.utils.content.install.ContentFileUtils.syncCPsBetweenFileSystemAndDatabase(ContentFileUtils.java:606)
 at com.hp.ucmdb.cp.CPFrameworkInitializer$SyncCPsFromFileSystemToDBTask.execute(CPFrameworkInitializer.java:81)
 at com.mercury.topaz.cmdb.server.base.itc.schedule.Scheduler$TaskWrapper.doExecute(Scheduler.java:242)
 at com.mercury.topaz.cmdb.server.base.itc.schedule.Scheduler$TaskWrapper.access$000(Scheduler.java:201)
 at com.mercury.topaz.cmdb.server.base.itc.schedule.Scheduler$TaskWrapper$1.executeInContext(Scheduler.java:229)
 at com.mercury.topaz.cmdb.server.base.itc.schedule.Scheduler$TaskWrapper$1.executeInContext(Scheduler.java:226)
 at com.mercury.topaz.cmdb.shared.manage.AuthorizationContextUtils.executeInSystemAuthorizationContext(AuthorizationContextUtils.java:24)
 at com.mercury.topaz.cmdb.server.base.itc.schedule.Scheduler$TaskWrapper.run(Scheduler.java:226)
 at java.util.TimerThread.mainLoop(Timer.java:555)
 at java.util.TimerThread.run(Timer.java:505)

This error does not prevent the server to work as expected however .

 

Response:

Every 30 sec, the UCMDB server checks the content of folder \content\content_packs for the presence of content pack zip archive.

As such, it will try to open and unzip every file located in this folder.

In case, the file opened is not a valid zip file, this exception is thrown, and printed out in the error.log file.
To prevent this message, check the contents of the \content\content_packs folder, and remove every file which is not a valid CP zip archive.

 

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