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Micro Focus Expert
Micro Focus Expert
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(UCMDB) Support Tip: Content Pack Installation Error

In the event one may get the following errors, while installing a content pack.

“content pack cannot be installed”

Error.log

… ERROR [UCMDB - global framework scheduler] ContentFileUtils.java:81) - Content pack zip file C:\hp\UCMDB\UCMDBServer\bin\..\content\content_packs\UD Content Pack # V##..## was not found … ERROR [UCMDB - global framework scheduler] ContentFileUtils.java:635) - Failed uploading CP version [] to the DB java.lang.NullPointerException

MAM.packaging.log

… INFO [UCMDB - global framework scheduler] - Found CP version [] on the file system that does not exist in the DB - uploading..... … ERROR [UCMDB - global framework scheduler] - Content pack zip file C:\hp\UCMDB\UCMDBServer\bin\..\content\content_packs\UD Content Pack 16 V16.00 was not found … ERROR [UCMDB - global framework scheduler] - Failed uploading CP version [] to the DB java.lang.NullPointerException

It is suggest to perform the following steps:

•Stop the UCMDB server.

•Delete all the files except CP_##.zip. (previous CP #)

•Delete the same from DB so content_packs table will have only CP_##.zip file.

•Unzip the CP## so you will copy in CP##.zip which must have a directory structure of a valid package (right in the zip file you will see version.dat file).

•Start UCMDB.

•Monitor mam.packaging.log for any error messages

Please note, before uploading something from content\content_packs directory to the Database, one should check (from the code):

•If it’s a zip file

•If it starts with CP (all Content Packs have a name like CPxyz.zip

•If the zip has inside it a file named version.dat If that version from version.dat is deployed, smaller than the current CP version

MICRO FOCUS Software Support
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