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UCMDB Support Tip: Failed getting data from probe ######, timeout exceeded

If having uCMDB 10.11, CP 14 update 3, CUP 3 and the following error message is encountered:

Failed getting data from probe ######, timeout exceeded


Is there any kind of specific timeout that has to be increased in such a case?



Please note, in such cases it is best to make the following settings changes in the DataFlowProbe.properties file to avoid these error messages. The following are the Out of The Box ones.


# Timeout for probe requests going to the server (Default: 3min)

appilog.agent.Probe.ServerTimeout = 180000


# Timeout for touch request going to the server (Default: 5min)

appilog.agent.Probe.ServerTimeoutForTouch = 300000


# Timeout for download configuration files & userExt files

appilog.agent.Probe.DownloadingTimeout = 300000



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