(UCMDB Support Tip) - Host Resources and Applications by Shell job “Failed to discover processes …”
In the event the Host Resources and Applications by Shell discovery job gave the error "Failed to discover processes by shell" and threw this exception when attempting to discover processes :-
File "shellutils", line 2053, in _UnixShell__executeCommand
TimeoutException: com.hp.ucmdb.discovery.library.clients.protocols.command.TimeoutException: Command timed out: Exceeded timeout after 15000 milliseconds
<log start="14:31:21" severity="warn">Failed to discover fibre channel HBAs</log>
<EXEC start="14:31:36" duration="15129" CMD="uname" RESULT="" IS_NULL="Y">
<message>[CDATA: Command timed out: Exceeded timeout after 15000 milliseconds]</message>
In order to resolved such discrepancy it is suggested to increase the SHELL_GLOBAL_COMMAND_TIMEOUT setting in the globalsettings.xml file on the probe side (to 120000 from 15000) for the affected probes
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