Micro Focus Expert
Micro Focus Expert

(UCMDB Support Tip) - Internal error occurred when accessing ucmdb ui

In the event of seeing the following error when trying to access the ucmdb 10.21 UI. "Internal error occurred.

"The ui-server log has the following: [CmdbLifeCycleManager periodic customers detection] - User name or password are wrong - failed to login on UCMDB. start up log - Urm type: Settings_LDAP_SETTING not found.

Please note this is due ldap setting broken and logs showing: 2018-02-27 02:08:01,781 ERROR [WrapperSimpleAppMain] - Urm type: Settings_LDAP_SETTING not found. java.lang.NullPointerException: Couldn't find urmTypeDescriptor for [Settings_LDAP_SETTING] at com.mercury.topaz.cmdb.server.urm.typesmanager.URMTypesManager.getUrmTypeByTypeString(URMTypesManager.java:425) at com.mercury.topaz.cmdb.server.urm.executers.LoadResourcesFromDBExecuter.cacheCorruptedResourceId(LoadResourcesFromDBExecuter.java:55) at com.mercury.topaz.cmdb.server.urm.executers.LoadResourcesFromDBExecuter.execute(LoadResourcesFromDBExecuter.java:85) at com.mercury.topaz.cmdb.server.urm.transactions.URMTransactionWrapper.executeWithinSnapshotLock(URMTransactionWrapper.java:73) at com.mercury.topaz.cmdb.server.urm.transactions.URMTransactionWrapper.urmOperationExecuteLockCommitFirst(URMTransactionWrapper.java:64)


In order to resolve this problem one should add ootb sysadmin, uisysadmin and admin users to this ucmdb db then ucmdb able to start.

MICRO FOCUS Software Support
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