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UCMDB Support Tip: No TQL configured in smPopConfFile.xml

In the event you have not yet added a TQL to your job, nor you cannot select this TQL from the list while you

create/update your job.

 

If you have already added this TQL to your job before removing this TQL from smPopConfFile.xml, you will get a “Failed” status while you run this population job. In addition, in the Universal CMDB studio, you will get an error message like the following:

 

Failed running population. destID:SM Integration, Failed during query: , all

queries:[SM Business Service Popula-tion], finished queries:[]

ERROR:com.hp.ucmdb.federationspi.exception.DataAccessGeneralException: Query [SM

Business Service Population] is not supported by this adapter.

at

com.mercury.topaz.fcmdb.adapters.serviceDeskAdapter.ServiceDeskAdapter.getQueryByN

ame(ServiceDeskAdapter.java:990)

at

com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.retrieveQueryDef

initionByRootType(AdapterService.java:247)

at

com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runDiscovery(Ada

pterService.java:183)

at

com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.discover(Adapter

Service.java:140)

at

com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(J

obExecuter.java:1194)

at

com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterW

orker.launch(JobExecuter.java:963)

at

com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterW

orker.executeTask(JobExecuter.java:908)

at

com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterW

orker.run(JobExecuter.java:813)

 

In order to address this problem, search for text “is not supported by this adapter” to find the TQL name that has not yet been configured, and then configure it in the smPopConfFile.xml file.

 

For instructions on how to add a mapping to a TQL, please refer to our HP UCMDB Integration SM guide Map the CI type's TQL query to an XSL transformation file on page 156.

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