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UCMDB Support Tip: Problem saving an integration point

In the event you are unable to save an integration point and see this kind of error:

Context='CMDB Context: Customer id = '1, id name:
Default Client' , User ID = '911' , Caller Application = 'UCMDB-UI,loggedInUser:{admin}''} :
operation Administration Query: Get Adapter Supported Classes : class
com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling
request: {request: ID='18f4cbf7dbe3d6499c836d774991723f' Message='General CMDB request'

Please be aware this is caused by a timeout while trying to get supported classes from the destination server.

In order to resolve this problem:


Click on Setting Services

Search "*setSettingValue*", open it.

3, In set setting value operation,

input customerID in customerID input text - default value is 1, if you are using multi-tenancy please use an appropriate value

Input name text with "*task.DataAccess.Manager.getAdapterClassesConfig.timeOut*".

Input value with "300000"(300 secs).

Click invoke.

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