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UCMDB Support Tip: SM and UCMDB Integration Cannot populate sub-item deletions

In the event where a Computer is a CI type and an IP address (a sub-item) is a field of computer in Service Manager, and the type of this field is a list of objects; however in Universal CMDB both computer and IP address are CI types.

 

When you update a computer record in Service Manager to delete an item from the list of IP addresses, Service Manager does not log the information that one of the IP addresses is deleted from the computer record, instead Service Manager only knows the current list of IP address in the computer record; therefore IP address deletion in Service Manager will not populated to Universal CMDB.

 

As a workaround you will need to manually delete the IP address CI record in Universal CMDB.

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