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UCMDB Support Tip: Scheduled emailed reports are failing

When you have many reports sent over email on a schedule from HP Universal CMDB (UCMDB). This issue has been sporadic as not every week does the report fail. It only happen when there is a large number of reports and they are scheduled to execute and send at the same time. When it does fail the error can be seen in the error.log


2013-10-13 22:00:04,275 [GUIQuartzScheduler_Worker-10] ( ERROR - Scheduler::Job [[ID:22449 Name:Send report <Compare2_server.xml_ems>]] failed to send mail

java.lang.IllegalArgumentException: This Style does not belong to the supplied Workbook. Are you trying to assign a style from one workbook to the cell of a different workbook?


As a workaround, you will need to separate the reports to execute in different times. The suggested time separation should be at least 1 min apart.


Please note, this is also not seen in HP UCMDB 10.10 so is isolated to version HP UCMDB 10.01

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