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UCMDB Support Tip: ServiceNow Pull Adapter window step size

The ServiceNow pull adapter is designed to pull records with a Window size of 1000.

Currently, the default maximum for ServiceNow is 250.


To fix this problem, you can make the window step size smaller:

In pull_from_service_now.py, in __getAllRecords change: step = 1000 to step = 200


A CR is already in place (QCCR1H98807) for Dev to make this a settable adapter parameter in a future version.


HP Support
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