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UCMDB Support Tip: UCMDB Browser URL directs to a logout page and then to ucmdb_browser.jsp page

In the event, when trying to access UCMDB Browser URL https://<Server_address>/ucmdb-browser/

As a result it redirects to a logout page https://<Server_address>/ucmdb-browser/public/logou​t.jsp?mode=loading and then automatically to Browser home page: https://<Server_address>/ucmdb-browser/ucmdb_browser.jsp?locale=en#tab=search


What could such discrepancy be addressed?


First, it is suggested to Login to the Jboss server and back up web.xml file located in webapp/web-inf/ folder. Then comment the following lines :  




   <filter-class>com.hp.ucmdb_browser.server.listeners_filters.SessionFilter</filter-class>     </filter> and     






And restart the Jboss server.

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