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UCMDB Support Tip: What to be perform when Window 2008 server discovery problems with NTCMD

If running Window 2008 server discovery and encounter problems with NTCMD, with the following error message:

 

<log start="14:36:5" severity="warning">Process output stream: xCmd v1.01 for NT4/2000 - executes commands remotely Freeware! 2001 Zoltan Csizmadia Failed with error code:5 Access is denied. Remote service executable is deleted.</log> <log start="14:36:5" severity="warning">Process error stream is empty</log> <CONNECT start="14:36:5" duration="1033" CMD="client_connect" RESULT="" IS_NULL="Y" type="ntadmin" credentialsId="20861_1_CMS"> <ERROR class="java.lang.Exception"> <message>[CDATA&colon; NTCMD connection: access is denied.]</message>

  

When the Probe Manager (or Probe Gateway, if running in Union/Merged mode) runs as a service, the service is automatically started by the local system account, which has nearly unlimited local authority, but very limited access to network resources (http://support.microsoft.com/?scid=kb;en-us;126645). Since the NTCMD connection requires certain network privileges, the Probe Manager (or Probe Gateway) needs to be run in Console mode rather than as a service.

 

In order to address such discrepancy, please go to Start/HP and click on Start Data Flow Probe (console) and leave the command window open.

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