Micro Focus Expert
Micro Focus Expert

UCMDB Support Tip : "Failed to calculate attribute" error while importing CIs

Recently we came across the following issue in support.


When importing CI's from RTSM to CMDB sometimes the following errors are encountered:

“[ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! Failed to calculate attribute attribute: name [root_iconproperties] type [string] isFactory [true] isUserUpdated [false] size limit [100]”

“Failed to calculate attribute attribute: name [root_iconproperties] type [string] isFactory [true] isUserUpdated [false] size limit [100]”

“[ErrorCode [404] Attribute [{0}] contains calculated attribute qualifier without items in it.{root_iconproperties}]”



This issue will be fixed in a future CUP (Cumulative Update Package). Until then the following workaround can be used:

1. Export the xml definition of sub class.

2. Search for the word: root_iconproperties

You should see the attribute definition as follows:

<Attribute-Override is-partially-override="true" name="root_iconproperties" is-factory="false">
                <Attribute-Qualifier name="APPLICATIVE_ATTRIBUTE" is-factory="false" origin="basic-deployment" version="10"/>
                <Attribute-Qualifier name="CALCULATED_ATTRIBUTE" is-factory="false"/>
                <Attribute-Qualifier name="HIDDEN_ATTRIBUTE" is-factory="false" origin="basic-deployment" version="10"/>
                <Attribute-Qualifier name="INTERNAL_ATTRIBUTE" is-factory="false" origin="basic-deployment" version="10"/>

3. Replace this with the following:

<Attribute-Override name="root_iconproperties" is-factory="false">

4. Save and import it back into uCMDB.

5. Log out of uCMDB and log back in.


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