Micro Focus Expert
Micro Focus Expert

(UCMDB) Support Tip - "Failed to login on UCMDB" error prevents access to UCMDB UI

Issue : Universal CMDB (UCMDB) administrators may observe errors similar to the below preventing access to the UCMDB UI, despite supplying correct credentials:

[CmdbLifeCycleManager periodic customers detection] (CmdbConnectorImpl.java:167) ERROR - User name or password are wrong - failed to login on UCMDB

How can access to the UI be restored?


Solution : Reset the superIntegrationUser credentials via the setSuperIntegrationUser JMX method:

  1.  Open the jmx console, accessible by default at http://<examplehost>:8080/jmx-console/ (or port 8443 if HTTPS  is enabled) 
  2.  Navigate to the UCMDB-UI:name=UCMDB Integration mbean. Invoke setSuperIntegrationUser with the following:

               User Name: UISysadmin
               Password: UISysadmin

If issue persists, please contact HPE Support.


Document Reference :




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