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Micro Focus Expert
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(UCMDB) Support Tip - "Failed to login on UCMDB" error prevents access to UCMDB UI

Issue : Universal CMDB (UCMDB) administrators may observe errors similar to the below preventing access to the UCMDB UI, despite supplying correct credentials:

[CmdbLifeCycleManager periodic customers detection] (CmdbConnectorImpl.java:167) ERROR - User name or password are wrong - failed to login on UCMDB

How can access to the UI be restored?

 

Solution : Reset the superIntegrationUser credentials via the setSuperIntegrationUser JMX method:

  1.  Open the jmx console, accessible by default at http://<examplehost>:8080/jmx-console/ (or port 8443 if HTTPS  is enabled) 
  2.  Navigate to the UCMDB-UI:name=UCMDB Integration mbean. Invoke setSuperIntegrationUser with the following:

               User Name: UISysadmin
               Password: UISysadmin


If issue persists, please contact HPE Support.

  

Document Reference :

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM02720998

 

 

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