Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

UCMDB Tip: Deactivation of the CI Type 'Managed Object' in 'IT Universe Manager' takes a long time

Recently we came across an issue in UCMDB 10.01 where the deactivation of the CI Type 'Managed Object' in the 'CI Selector' in the module 'IT Universe Manager' was taking a long time.


The following workaround resolved the issue:

- Go to the JMX-Console -> UCMDB-UI:name=User Preferences -> clearUserPreferences:
customer id 1
user name <your user name>
- Click Invoke

- Logout/Login to uCMDB


Please note that this issue has already been resolved in the UCMDB ver.10.10.

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