UCMDB Tip: MDR license is not active after being installed
Recently we came across an issue, where an MDR license had been successfully added to the UCMDB Server (from the JMX console, using addLicenseFromFile method). However, it was not in the list of active licenses.
The root cause for this issue was that the license had been generated for the UCMDB ver.10.00 and the environment where it was applied was UCMDB 10.10. Since the MDR Licensing cost/model has changed recently, if one has MDR licenses for 10.0x and prior versions, the MDR license needs to be re-issued for UCMDB 10.10. This is related to new part numbers (SKUs) that needed to be associated with 10.10.
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