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UCMDB Tip : NTCMD: Internal error. Details: Access is denied

NTCMD discovery may fail to work when probe is installed on Windows 2008 servers and the service is started with local system account. Following error will be logged in Communication log:

 

 

 

</CONNECT>
<log start="11:29:23" severity="debug">NTCMD: Internal error. Details: Access is denied.
</log>
           <log start="11:29:23" severity="debug">Reporting warning code 205 to framework.</log>
           <log start="11:29:23" severity="debug">Warning message is: SSH: Connection refused.</log>
           <log start="11:29:23" severity="debug">Reporting warning code 205 to framework.</log>
           <log start="11:29:23" severity="debug">Warning message is: Telnet: Connection refused.</log>
           <log start="11:29:23" severity="debug">Reporting error code 103 to framework.</log>
           <log start="11:29:23" severity="debug">Error message is: NTCMD: Internal error. Details: Access is denied.
</log>
</execution>

 

 

 

1. Refer the steps suggested in the article http://support.openview.hp.com/selfsolve/document/KM00867941

 

In case the problem is still not resolved then refer the next step:

 

2. Start the Probe service with the Domain Admin user account.

 

3. Or start the Probe in console model from Start Menu.

 

 

Note : 
Use the above steps (2 or 3) in case the Probe services are started with local system account because this is a limitation of xcmd.exe which is used from NTCMD protocol to discover Windows 2008 servers.
xcmd.exe is located on the Probe and when the services are started with the local system account the executable file is also started with this account which has no access to the remote machine and hence it does not try to connect with the defined credentials.
When the service is started with Domain admin account it connects directly with these credentials.
When it is in console mode the Probe is run with the admin account on the local machine which has access to the remote host and it can access the remote machine with correct credentials.

Alternatively, for discovering Windows 2008 machines, PowerShell protocol and Host Connection by PoweShell job, can be used to avoid the NTCMD protocol limitations.

 

 

Referencehttp://support.openview.hp.com/selfsolve/document/KM01007836

 

 

 

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