Micro Focus Expert
Micro Focus Expert

UCMDB Tip : UCMDB Browser does not save Most Searched or Most Viewed CIs

There could be a case when users do not have their searches or browsing stores in the Most Searched or Most Viewed  tabs in UCMDB Browser.
The issue appears when LDAP user is used.

The following errors may be seen in the ucmdb_browser.log


ERROR UserPreferencesServiceImpl -  Saving preferences for key=MOST_SEARCHED_PHRASES failed!
com.hp.ucmdb.api.ExecutionException: com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [110008] URM validation error occured after put/remove operations]
URM transaction validation error: The resource key: {{sysopr89},Auth_USER} is referenced from resource: {{sysopr89#MOST_SEARCHED_PHRASES},UI_USER_PREFERENCES} but isn't exist in the URM!!



The issue could be seen in the Most Searched / Most Visited section, if you log in with a LDAP user with different casing than in LDAP.

For example if LDAP Username is test and you login with tESTMost Searched and Most Visited will fail to save data.


Until this is fixed in a future release, the following setting can be used to prevent this issue from occuring - in which case, logins will only work when letter case matches the LDAP Username.


The setting is under Infrastructure Settings Manager > LDAP General > Is case-sensitivity enforced when authenticating with LDAP
Change it to True






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