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UCMDB Tip : "Export to PDF" option fails while exporting reports

An export or a preview of a report or view fails with error message:

 

Export Operation Failed. 

Error was com.hp.ucmdb.ui.ui_core.exporter.exceptions.ExportException: DocumentException: java.lang.ArrayIndexOutOfBoundsException:20

 

 

 

The issue and the error reported in this case is a known limitation in UCMDB versions 9.x and 10.x, which has been reported as a product defect in QCCR1H75276 

 

Issue is related to a third-party component, which the export action to PDF format relies on.

It has been reported in Release Notes document, that such an exception may occur on export of a report to PDF:

"Adding too many hierarchy layers to a topology report may cause an error when exporting the report to PDF"


Note : Exporting a smaller view or report may work.

 

 

Reference : http://support.openview.hp.com/selfsolve/document/KM00907990

 

 

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