Micro Focus Expert
Micro Focus Expert

UCMDB Tip : uCMDB creating the empty CI in the service-now after the sync job is executed

 How can we avoid creating the empty node in the service-now after running the sync job between uCMDB and Service-Now ?

Solution :   Empty CI will be created in the service now  because of the wrong mapping in the mapping file of the integration. The tql node should exactly match the CI type in the mapping file.



Example : For the below mapping, the tql should have the nt->interface and not the node->interface.


<source_ci_type name="interface" nameSpace="" query="">
<target_ci_type name="cmdb_ci_network_adapter">
<target_attribute name="mac_address" datatype="String">
<map type="direct" source_attribute="mac_address" />
<target_attribute name="name" datatype="String">
<map type="direct" source_attribute="display_label" />
<target_attribute name="cmdb_ci" datatype="cmdb_ci_win_server">
<map type="parentattr">
<aggregation type="csv" />
<source_child_ci_type name="nt" source_attribute="display_label" />

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