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UCMDB - VCenter Topology Jobs are failing

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Hi Team,

We have UCMDB 10.21 installed on Windows.
We have Vcenter jobs configured and they were running successfully without any issues.

Recently from past one week, we are seeing the VMware VirtualCenter Topology by VIM job is failing with the below error message :

<< Progress message, Severity: Error>>
VMware VIM: Internal error. Details: Client received SOAP Fault from server: Unable to communicate with the remote host, since it is disconnected. Please see the server log to find more detail regarding exact cause of the failure.

When we checked in to the Log folder, we saw the error message is :
2015-12-22 08:06:53,610 ERROR [Process Results Thread-MZ_Cdtsvmm05 vCenter_Cdtsvmm05 vCenter Inventory_VMware VirtualCenter Topology by VIM] - !!!FAILED!!![Operation #405113104 Name=DataInAddOrUpdateData]
com.hp.ucmdb.reconciliation.datain.operation.DataInOperationException: [ErrorCode [63000] Reconciliation DataIn general error.]
Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.
attempted to match :
Bulk - (unix:[$TempObjectc80bb95a55e4ad4e1696a3f6be81b6f1]), (netdevice:[$TempObject7f9a8da33e153e40b3035c0f538c32eb])
Cmdb - (unix:[1904ab8907c3d9089d746b362b7c5cbd])
Bulk contradicting types were divided to [unix,netdevice]
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.handleBulk(AbstractDataInUpdateOperation.java:701)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.handle(AbstractDataInUpdateOperation.java:376)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.dataInExecute(AbstractDataInUpdateOperation.java:210)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInOperation.reconciliationExecute(AbstractDataInOperation.java:96)
at com.hp.ucmdb.reconciliation.operation.AbstractReconciliationOperation.doExecute(AbstractReconciliationOperation.java:19)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:87)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:60)
at com.mercury.topaz.cmdb.shared.manage.flowmanagement.api.FlowManager.execute(FlowManager.java:227)
at com.mercury.topaz.cmdb.shared.manage.operation.flow.OperationInFlowDefaultExecutor.execute(OperationInFlowDefaultExecutor.java:23)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:158)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.doProcessRequest(RequestProcessor.java:217)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.doProcessRequestWithQueueLimitation(RequestProcessor.java:234)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:190)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:123)
at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:615)
at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)
at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)
at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)
at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:20)
at com.hp.ucmdb.discovery.server.world.manager.CmdbReconciliationSessionManager.commit(CmdbReconciliationSessionManager.java:215)
at com.hp.ucmdb.discovery.server.world.manager.WorldReconciliationManagerDAO.createOrUpdateObjectBulk(WorldReconciliationManagerDAO.java:158)
at com.hp.ucmdb.discovery.framework.world.operation.update.impl.WorldOperationCreateOrUpdateObjectBulk.executeUpdate(WorldOperationCreateOrUpdateObjectBulk.java:61)
at com.hp.ucmdb.discovery.framework.world.operation.update.impl.AbstractWorldUpdate.worldExecute(AbstractWorldUpdate.java:45)
at com.hp.ucmdb.discovery.framework.world.operation.impl.AbstractWorldOperation.doExecute(AbstractWorldOperation.java:17)
at appilog.framework.shared.manage.operation.impl.AbstractMamOperation.commonExecute(AbstractMamOperation.java:30)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:87)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation$OperationExecuteFlowTrackingCommand.execute(AbstractCommonOperation.java:60)
at com.mercury.topaz.cmdb.shared.manage.flowmanagement.api.FlowManager.execute(FlowManager.java:227)
at com.mercury.topaz.cmdb.shared.manage.operation.flow.OperationInFlowDefaultExecutor.execute(OperationInFlowDefaultExecutor.java:23)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:158)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.doProcessRequest(RequestProcessor.java:217)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.doProcessRequestWithQueueLimitation(RequestProcessor.java:226)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:190)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:123)
at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:615)
at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)
at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)
at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)
at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:20)
at com.hp.ucmdb.discovery.server.utils.BaseDiscoveryUtils.executeCmdbOperation(BaseDiscoveryUtils.java:201)
at com.hp.ucmdb.discovery.server.utils.BaseDiscoveryUtils.executeCmdbOperation(BaseDiscoveryUtils.java:209)
at com.hp.ucmdb.discovery.server.utils.results.ResultsProcessing.updateObjects(ResultsProcessing.java:1537)
at com.hp.ucmdb.discovery.server.utils.results.ResultsProcessing.processObjectsToAddOrUpdate(ResultsProcessing.java:722)
at com.hp.ucmdb.discovery.server.utils.results.ResultsProcessing.processObjectsToAddOrUpdate(ResultsProcessing.java:669)
at com.hp.ucmdb.discovery.server.utils.results.ResultsProcessing.processResults(ResultsProcessing.java:447)
at com.hp.ucmdb.discovery.server.utils.results.ResultsProcessing.processResults(ResultsProcessing.java:155)
at com.hp.ucmdb.discovery.server.framework.discovery.manager.AutoDiscoveryProbeManagerImpl$ProcessResultsThread.authorizedRun(AutoDiscoveryProbeManagerImpl.java:901)
at com.hp.ucmdb.discovery.server.utils.AbstractAuthorizedThread$1.executeInContext(AbstractAuthorizedThread.java:26)
at com.hp.ucmdb.discovery.server.utils.AbstractAuthorizedThread$1.executeInContext(AbstractAuthorizedThread.java:23)
at com.mercury.topaz.cmdb.shared.manage.AuthorizationContextUtils.executeInSystemAuthorizationContext(AuthorizationContextUtils.java:24)
at com.hp.ucmdb.discovery.server.utils.AbstractAuthorizedThread.run(AbstractAuthorizedThread.java:23)
Caused by: com.hp.ucmdb.reconciliation.datain.exception.DataInException: [ErrorCode [63000] Reconciliation DataIn general error.]
Fail to determine type to update.
attempted to match :
Bulk - (unix:[$TempObjectc80bb95a55e4ad4e1696a3f6be81b6f1]), (netdevice:[$TempObject7f9a8da33e153e40b3035c0f538c32eb])
Cmdb - (unix:[1904ab8907c3d9089d746b362b7c5cbd])
Bulk contradicting types were divided to [unix,netdevice]
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.getUpdateCmdbType(AbstractDataInUpdateOperation.java:2665)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.merge(AbstractDataInUpdateOperation.java:2607)
at com.hp.ucmdb.reconciliation.datain.operation.DataInOperationType$4.handleIdentifiedObjects(DataInOperationType.java:132)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.matchAnalyzedObjects(AbstractDataInUpdateOperation.java:1446)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.matchAnalyzedObjects(AbstractDataInUpdateOperation.java:1300)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.handleAnalyzedObjects(AbstractDataInUpdateOperation.java:1228)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.handleAllObjects(AbstractDataInUpdateOperation.java:1106)
at com.hp.ucmdb.reconciliation.datain.operation.AbstractDataInUpdateOperation.handleBulk(AbstractDataInUpdateOperation.java:664)
... 51 more

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Re: UCMDB - VCenter Topology Jobs are failing

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Hi 

I came to know that this issue is due to who have UD 10.21 with CP17 upgraded from CP16, have got the same error message for VCenter Job.

HP has investigated it and they created a change request and a hot fix is available with HP Support.

 Change request Link:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01943236?lang=en&cc=us&hpappid=202392_OSP_PRO_HPE

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Re: UCMDB - VCenter Topology Jobs are failing

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Hello Ashokummar ,

We hope you are doing great!

We noticed that you have a ticket related to this issue . We strongly suggest to continue the investigation with the UCMDB support team .

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation. “
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Re: UCMDB - VCenter Topology Jobs are failing

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Hi Melissa,

I have raised a case couple of days back, but could not get any fruitful solution till now.

Can anyone please help us in fixing this issue, as more than a week, we have lost our data of vCenters and pressure keeps building up for us.

Error message we see on cmdb.reconcoliation.log file is :

Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.

attempted to match :

          Bulk - (unix:[$TempObjectc80bb95a55e4ad4e1696a3f6be81b6f1]), (netdevice:[$TempObject7f9a8da33e153e40b3035c0f538c32eb])

          Cmdb - (unix:[1904ab8907c3d9089d746b362b7c5cbd])

Bulk contradicting types were divided to [unix,netdevice]

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Re: UCMDB - VCenter Topology Jobs are failing

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Hi Experts,

Can anyone help me how to fix the below issue when running the VCenter Topology by VIM Job

Error while trying to [addOrUpdate] on level [1]! Fail to determine type to update.

attempted to match :

          Bulk - (unix:[$TempObjectc80bb95a55e4ad4e1696a3f6be81b6f1]), (netdevice:[$TempObject7f9a8da33e153e40b3035c0f538c32eb])

          Cmdb - (unix:[1904ab8907c3d9089d746b362b7c5cbd])

Bulk contradicting types were divided to [unix,netdevice]

Regards

Ashok

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Established Member..

Re: UCMDB - VCenter Topology Jobs are failing

Jump to solution

Hi 

I came to know that this issue is due to who have UD 10.21 with CP17 upgraded from CP16, have got the same error message for VCenter Job.

HP has investigated it and they created a change request and a hot fix is available with HP Support.

 Change request Link:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01943236?lang=en&cc=us&hpappid=202392_OSP_PRO_HPE

View solution in original post

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