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UCMDB: jmx-console- reindexcitype() does not complete

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we are trying to reindex a citype. 

Problem:On invocation, it shows success=true, but progress does not begin at all, it stands at 0% throughout.

This is not the case with other ci types.

We also tried full reindex, it completed for 94%. I am assuming the citype mentioned above must have not been indexed as remaining 6%.

I do not see any documentation on troubleshooting.

Can someone shed some insights on this please?

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Micro Focus Expert
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Re: UCMDB: jmx-console- reindexcitype() does not complete

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Try to move the search log on debug and run reindex only for that CIT with the JMX method reindexCiType

 

Maybe the log will reveal some new information.

 

Kind regards,
Bogdan Mureșan
EMEA CMS Technical Success

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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What's the failing CIT name?
Kind regards,
Bogdan Mureșan
EMEA CMS Technical Success
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Re: UCMDB: jmx-console- reindexcitype() does not complete

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It is a custom CIT, account.

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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Did you properly followed the documentation for this CIT?
https://docs.microfocus.com/UCMDB/2018.05/ucmdb-docs/docs/eng/doc_lib/Content/admin/UCMDBBrowser_t_useCustomAttributesInSearch.htm
Is it properly defined in indexerConfiguration?
Kind regards,
Bogdan Mureșan
EMEA CMS Technical Success
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Re: UCMDB: jmx-console- reindexcitype() does not complete

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yes John. I did go through this.

 

I see the citype listed in the indexerconfiguration.

There is one doubt though, how to decide which attributes to be listed there?

I do see that the key attribute for this citype is not listed in the indexerconfiguration but could not decide if that is what needs to be added.

 

Would you be able to please confirm how this entire thing works?

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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also, there are two attributes listed in the indexer configuration for this citype.

Do you know if the key attribute listing in the indexer configuration is mandatory?

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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First of all you should avoid the attributes which will be indexed anyway by all the parents of your custom CIT.
The attributes unique to this custom CIT should be considered as valid attributes to be indexed.
This is relevant information and you should have mentioned it first.
Kind regards,
Bogdan Mureșan
EMEA CMS Technical Success
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Re: UCMDB: jmx-console- reindexcitype() does not complete

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yes John,the attributes that are listed already are unique to this citype but not marked as key attribute.

If I understand you correctly, I should go ahead and add the key attribute? By key attribute, I mean the attribute used for identification. 

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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hi John,

I have added the unique attribute now but it still fails to progress.

Any suggesstions please?

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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Try to move the search log on debug and run reindex only for that CIT with the JMX method reindexCiType

 

Maybe the log will reveal some new information.

 

Kind regards,
Bogdan Mureșan
EMEA CMS Technical Success

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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Thanks John, Have reproduced with DEBUG enabled. Will go through the logs and update you.

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Re: UCMDB: jmx-console- reindexcitype() does not complete

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Thanks John.

With DEBUG, we could trace that it was an issue with one attribute of the ci type which was not rightly updated.

We redeployed the CI type and reindexing worked later 🙂

 

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