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UDA: Timeout trying to connect to the remote agent. Try increasing the timeout value.

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Hi there!

I have some problem with Host connection by shell . When i trying starts to inventory scan i see that many KE not responding. Who can tell me how to incrase timeout for UDA.  If we oppened log with error i saw    (UDA: Timeout trying to connect to the remote agent. Try increasing the timeout value.)

Best Regards,

 

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Hope, 

 

this is a standard error saying that the SSH, NTCMD, Powershell or the other protocos for connecting to the remote servers, is not available. Depending on firewall settings in the enterprise, when issuing a connect, sometimes you will get a ICMP reject packet straight away, sometimes, you have to wait for the timeout.

To be on the safe side you can always check with telnet if the remote port of the server is open.

 

 

Likes are appreciated!

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Hope, 

 

this is a standard error saying that the SSH, NTCMD, Powershell or the other protocos for connecting to the remote servers, is not available. Depending on firewall settings in the enterprise, when issuing a connect, sometimes you will get a ICMP reject packet straight away, sometimes, you have to wait for the timeout.

To be on the safe side you can always check with telnet if the remote port of the server is open.

 

 

Likes are appreciated!

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Hi Popadiyski,

Thanks for the answer.

Best Regards,

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Hmmm...does not really sound like a solution. We have the same issue for some of our servers with UDA. uCMDB discovery job "host connection by shell" is reporting exact same error "UDA: Timeout trying to connect to the remote agent. Try increasing the timeout value." but telnet from the UD probe to the agent port works fine! So does not seem to be a firewall issue.

Why is UD not able to connect while a simple telnet from command line does?

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<< Progress message, Severity: Error>>
UDA: Timeout trying to connect to the remote agent. Try increasing the timeout value.

we are geeting the same error when we discover via Host connection by shell, could any one please provide me solution. its very urgent. 

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