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UI unable to load quickly

Hi,

 

Working on UD 10.01 with CP 12.05

 

Since last few days ,  I am unable to switch over to different module quickly in UCDB user interface. java wheel keeps on rotating for 10/15 mins and cannot do anything except restarting the web browser. if  I try to stop the jobs it makes java wheel running for long time.

 

 

What can be the issue?? We have 3 probes installed on 3 different servers. Is this a java issue or insufficient  resources on server?

 

 

Java Version =java 1.7 update 5.

 

Please suggest.

 

 

 

with regards,

Nick

 

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Re: UI unable to load quickly

Make sure that the type of deployment matches the amount of CIs/relationship as mentioned in the Deployment Guide > Large capacity planning.

We can take a look at the logs under <ucmdb_sever>\runtime\log\ to find clues about causes for performance issues.

 jvm_statistics.log would show JVM memory resources.

Slow.log would show process taking long time to complete.

Another cause could  that impact performance is the Database, (AWR reports on oracle can point to queries taking long time to execute).

Look also for error messages indicating that quotas has been exceeded. In reconciliation, look for messages related to identification mapping sizes.

You coud also deactive TQLs since most of the time large TQL impact performance.

 

Best Regards,

Juan Calderon

 

"HP Support
If you find this or any post resolves your issue, please be sure to mark it as an accepted solution."
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Re: UI unable to load quickly

Hi,

 

 I have attached  few logs. Could you go through them and please help me to identify the issues.

 

Thanks in advance.

 

 

with regards,

Nick

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