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Unable to discover Sharepoint 2010 front-end servers

We are using PowerShell for Windows discovery through Universal Discovery, runnning on UCMDB v10.21. The 'Host Connection by PowerShell' job is failing for SharePoint front-end  (application) servers. On investigation, we see that the error in the discovery job is as below:

 <log start="14:01:26" severity="debug">powershell: Invalid user name or password</log>
 <log start="14:01:26" severity="debug">Reporting error code 302 to framework.</log>
 <log start="14:01:26" severity="debug">Error message is: powershell: Invalid user name or password</log>

When we logon to the server, we are able to take an RDP session with the discovery user. So the credentials work well.

So, on further investigation with the Win team, we realize that the PS-Remoting service is unable to start. The reason for this is because:

The SPN (Service Principle Name) for the Windows server is associated with a different service account, than the default computer account. Eg. Computer with SPN : HTTP/euw140.sgp.st.com is associated with a service account name of 'SP_PROD_XXX', rather the default account 'euw140'.”
 

Has anyone else also faced a similar problem? I would imagine that this is not the first time this problem might have been hit.

Kindly help.

Thanks in advance,

KD

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Re: Unable to discover Sharepoint 2010 front-end servers

Hi,

 

We have an expert day going on today in our entitled forum which is only accessible and viewable for customers with a valid SAID (Support Agreement ID) in your profile. I see that you have access. so if you want you can submit your question to this forum:

UCMDB and UD Support Customer Forum 

You need to be logged in to see and access this forum.

 

Greetings,

Bill

 
Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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