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View in UCMDB asks for credentials

Hi,

 

We have uCMDB 9.x integrated with SM 7.x, when a user clicks on "View in UCMDB" button, it prompts user to login into UCMDB before showing the CI, is there a way to directly login to UCMDB, using the credentials given in Active Integrations tab?

Regards,
Puneet

Regards
Puneet

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Re: View in UCMDB asks for credentials

Hi Puneet,

Here is approriate document for the integartion you're working on http://support.openview.hp.com/selfsolve/document/KM542436.

On the page 7 you can find following:

A Service Manager user can use the View in UCMDB option to log in to the UCMDB system and view the current CI attributes from UCMDB. The Service Manager user must have a valid UCMDB user name and password to log in to the UCMDB system.

 

UCMDB has a LW-SSO implementation but the integration won't work the way you want AFAIK.

Regards
-Dmitry Gomel, PMP
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Re: View in UCMDB asks for credentials

Just FYI. Integration document between UCMDB 10.01 and SM contains following (I'm not sure if this relevant for SM 7.X):

 

Lightweight Single Sign-On (LW-SSO) configuration
You can enable LW-SSO for the integration so that users can directly view UCMDB CI records from the Service Manager web client by clicking the View in UCMDB button, without providing a UCMDB username and password.
To enable LW-SSO for the integration

  1. For each Service Manager user account that needs LW-SSO, create a user account in UCMDB with the same username. The passwords in the two systems can be different.
  2. Enable LW-SSO in the Service Manager Web tier. For details, see the Configure LW-SSO in the Service Manager Web tier topic in the Service Manager help.
  3. Enable LW-SSO in UCMDB. For details, see the HP Universal CMDB Deployment Guide.
Regards
-Dmitry Gomel, PMP
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