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[View in UCMDB] button in HP SM doesnt launch UCMDB

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HI Experts,

I am trying to launch "UCMDB" by clicking on "View in UCMDB" button on the CI form in HP Service Manager.

It is giving me the error below,

Error 503

HTTP ERROR: 503

Problem accessing /ucmdb/cms/directAppletLogin.do. Reason:

    Service Unavailable

 


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On Analysis, i found out that the URL is not building properly.

The Current URL:

http://<servername>:8080/ucmdb/cms/directAppletLogin.do?cmd=ShowRelatedCIsSA&interfaceVersion=8.0.0&objectId=80a9dcac3a0e858bc4d7650c72fc1734&navigation=false&userName=falcon

Whereas the correct URL should be:

http://<servername>:8080/ucmdb-ui/cms/directAppletLogin.do?cmd=ShowRelatedCIsSA&interfaceVersion=8.0.0&objectId=80a9dcac3a0e858bc4d7650c72fc1734&navigation=false&userName=falcon

The above issue doesnt appear in the lower environments.

I have checked all the configurations in HP SM and things seem to be fine and in sync with the lower environment.

It would be great if somebody who has seen this error before could help us..

Thanks in Advance.

Abhishek

 

 

 

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Re: [View in UCMDB] button in HP SM doesnt launch UCMDB

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The web.xml in the folder( \\..\UCMDB\UCMDBServer\deploy\ucmdb\WEB-INF) refers to a classes folder, which will redirect the ucmdb URL.

There was no "classes" folder present in the above path and hence the issue was occuring. Copied the folder from dev environment to PROD and recycled the UCMDB application services and it worked.

Note: No issues from HP SM side.

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Re: [View in UCMDB] button in HP SM doesnt launch UCMDB

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The web.xml in the folder( \\..\UCMDB\UCMDBServer\deploy\ucmdb\WEB-INF) refers to a classes folder, which will redirect the ucmdb URL.

There was no "classes" folder present in the above path and hence the issue was occuring. Copied the folder from dev environment to PROD and recycled the UCMDB application services and it worked.

Note: No issues from HP SM side.

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