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XML Enricher service will not start

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I have a probe where the XML Enricher service will not start.  I've tried stopping / starting the service, rebooting the server and no luck.  Any ideas where to look to diagnose the issue?  Any help is appreciated.

 

Bob

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Aayush56 Honored Contributor.
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Re: XML Enricher service will not start

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Try to go to this location C:\hp\UCMDB\DataFlowProbe\bin\xmlenricher. There is one wrapper file try to chnage the value over there for me it works.

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johnc3 Acclaimed Contributor.
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Re: XML Enricher service will not start

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What the does XML enricher log say?

What's your version?

Kind regards,
Bogdan Mureșan

EMEA Technical Success
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Super Contributor.. RRose Super Contributor..
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Re: XML Enricher service will not start

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Thanks for the reply.  We are on 10.33 CP24 and the error log states:

 

<2018-04-25 05:30:42,374> [WARN ] [XmlEnricherMonitorThread] (?:?) - Service UCMDB_Probe_XmlEnricher failed during starting up. Service NOT started.
<2018-04-25 05:30:42,374> [WARN ] [XmlEnricherMonitorThread] (?:?) - Failed to start UCMDB_Probe_XmlEnricher!
com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.ManageServices$ManageServicesException
 at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.ManageServicesJNA.waitForStartPendingService(ManageServicesJNA.java:110)
 at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.ManageServicesJNA.startService(ManageServicesJNA.java:75)
 at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.services.XmlEnricherService.startSrv(XmlEnricherService.java:45)
 at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.XmlEnricherMonitorService$XmlEnricherMonitorThread.startXmlEnricherServices(XmlEnricherMonitorService.java:462)
 at com.hp.ucmdb.discovery.probe.agents.probemgr.xmlenricher.XmlEnricherMonitorService$XmlEnricherMonitorThread.run(XmlEnricherMonitorService.java:451)

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johnc3 Acclaimed Contributor.
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Re: XML Enricher service will not start

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Difficult to tell.

If you upgraded to 10.33 and jumped through multiple UCMDB versions, you could have some inconsistencies on configuration level.
Does it create a dump file?

The JVM dies also? Do you have an orphan process?

Kind regards,
Bogdan Mureșan

EMEA Technical Success
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Contributor.. ciaranobrien1 Contributor..
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Re: XML Enricher service will not start

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Did you perform an upgrade recently?  CUP upgrade? If so the xmlenricher port on the probe could be have a conflict. I changed mine from 34545 to 34546 and the enricher started.

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Aayush56 Honored Contributor.
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Re: XML Enricher service will not start

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Hi 

I am also facng the same problem. recently i upgraded from cp25 to cp26. And on one of the probe XML Enricher service is not getting started.

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Aayush56 Honored Contributor.
Honored Contributor.

Re: XML Enricher service will not start

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How you chnaged the port number i mean from which file?

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Super Contributor.. RRose Super Contributor..
Super Contributor..

Re: XML Enricher service will not start

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Unfortunately I have had no success resolving the issue.  I did try to change the port number from the dataflowprobe properties file.  There is an xmlenricher section with port configuration.  Changing the port did not resolve the issue for me.  I'm thinking I will have to reinstall.

Bob

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Aayush56 Honored Contributor.
Honored Contributor.

Re: XML Enricher service will not start

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Try to go to this location C:\hp\UCMDB\DataFlowProbe\bin\xmlenricher. There is one wrapper file try to chnage the value over there for me it works.

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