Highlighted
Absent Member.. Absent Member..
Absent Member..
794 views

cms to rtsm sync error in ucmdb and bsm integration for globalid sync

Hi,

 

Working on UD 10.10 cp13 cup2

 

BSM 9.23 

 

Working on globalid sync from ucmdb to BSM .

 

Installed CMS to RTSM sync package o ucmdb and bsm and created integration point successfully but all jobs are showing below error from BSM side. Even tried to pull single CI but no luck.

 

"Integration[CMS to RTSM Sync]: Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds"

 

Please suggest.

 

ERROR MESSAGE :

ailed running population. destID:CMS to RTSM Sync, Failed during query:BasicInfrastructure_Sync, all queries:[BasicInfrastructure_Sync], finished queries:[] ERROR:appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [802] General Integration Error]
CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException : Integration[CMS to RTSM Sync]: Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.validateResultIsCalculated(CmdbAdapter.java:448)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChangesFromFullQuery(CmdbAdapter.java:425)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChanges(CmdbAdapter.java:307)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.getChangesResult(DataAccessAdapterQueryRetrieveChanges.java:48)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.doDataAccessQueryExecute(DataAccessAdapterQueryRetrieveChanges.java:38)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.query.impl.AbstractDataAccessLifeCycleAdapterQuery.doLifeCycleExecute(AbstractDataAccessLifeCycleAdapterQuery.java:36)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessLifeCycleAdapterOperation.doDataAccessExecute(AbstractDataAccessLifeCycleAdapterOperation.java:60)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.dataAccessExecute(AbstractDataAccessAdapterOperation.java:62)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.doExecute(AbstractDataAccessAdapterOperation.java:39)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.manager.impl.DataAccessAdapterManagerProbeImpl.executeOperation(DataAccessAdapterManagerProbeImpl.java:51)
at com.hp.ucmdb.discovery.probe.agents.probemgr.adapters.DataAccessAdaptersFacade.invokeOperation(DataAccessAdaptersFacade.java:369)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runChangesOnPopulateChangesAdapter(AdapterService.java:872)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueriesOnPopulateChangesAdapter(AdapterService.java:838)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueries(AdapterService.java:288)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runDiscovery(AdapterService.java:185)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.discover(AdapterService.java:140)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(JobExecuter.java:1238)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.launch(JobExecuter.java:993)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.executeTask(JobExecuter.java:930)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.run(JobExecuter.java:836)
: operation Data Access Adapter Query: Retrieve Changed Data
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:88)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.manager.impl.DataAccessAdapterManagerProbeImpl.executeOperation(DataAccessAdapterManagerProbeImpl.java:51)
at com.hp.ucmdb.discovery.probe.agents.probemgr.adapters.DataAccessAdaptersFacade.invokeOperation(DataAccessAdaptersFacade.java:369)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runChangesOnPopulateChangesAdapter(AdapterService.java:872)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueriesOnPopulateChangesAdapter(AdapterService.java:838)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueries(AdapterService.java:288)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runDiscovery(AdapterService.java:185)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.discover(AdapterService.java:140)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(JobExecuter.java:1238)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.launch(JobExecuter.java:993)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.executeTask(JobExecuter.java:930)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.run(JobExecuter.java:836)
Caused by: com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.exception.AdapterAccessGeneralException: [ErrorCode [802] General Integration Error]
Integration[CMS to RTSM Sync]: Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
Unable to calculate Query [BasicInfrastructure_Sync] result in source UCMDB after 200 seconds
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.validateResultIsCalculated(CmdbAdapter.java:448)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChangesFromFullQuery(CmdbAdapter.java:425)
at com.hp.ucmdb.adapters.cmdbAdapter.CmdbAdapter.getChanges(CmdbAdapter.java:307)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.getChangesResult(DataAccessAdapterQueryRetrieveChanges.java:48)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.operation.query.impl.DataAccessAdapterQueryRetrieveChanges.doDataAccessQueryExecute(DataAccessAdapterQueryRetrieveChanges.java:38)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.query.impl.AbstractDataAccessLifeCycleAdapterQuery.doLifeCycleExecute(AbstractDataAccessLifeCycleAdapterQuery.java:36)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessLifeCycleAdapterOperation.doDataAccessExecute(AbstractDataAccessLifeCycleAdapterOperation.java:60)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.dataAccessExecute(AbstractDataAccessAdapterOperation.java:62)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.doExecute(AbstractDataAccessAdapterOperation.java:39)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
at com.mercury.topaz.cmdb.server.fcmdb.dataAccess.manager.impl.DataAccessAdapterManagerProbeImpl.executeOperation(DataAccessAdapterManagerProbeImpl.java:51)
at com.hp.ucmdb.discovery.probe.agents.probemgr.adapters.DataAccessAdaptersFacade.invokeOperation(DataAccessAdaptersFacade.java:369)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runChangesOnPopulateChangesAdapter(AdapterService.java:872)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueriesOnPopulateChangesAdapter(AdapterService.java:838)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runQueries(AdapterService.java:288)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.runDiscovery(AdapterService.java:185)
at com.hp.ucmdb.discovery.probe.services.dynamic.core.AdapterService.discover(AdapterService.java:140)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter.launchTask(JobExecuter.java:1238)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.launch(JobExecuter.java:993)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.executeTask(JobExecuter.java:930)
at com.hp.ucmdb.discovery.probe.agents.probemgr.taskexecuter.JobExecuter$JobExecuterWorker.run(JobExecuter.java:836)

at com.mercury.topaz.cmdb.server.fcmdb.util.ExceptionConverter.createAdapterAccessGeneralException(ExceptionConverter.java:238)
at com.mercury.topaz.cmdb.server.fcmdb.util.ExceptionConverter.createAdapterAccessException(ExceptionConverter.java:96)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.createAdapterAccessException(AbstractDataAccessAdapterOperation.java:57)
at com.mercury.topaz.cmdb.shared.fcmdb.dataAccess.operation.impl.AbstractDataAccessAdapterOperation.doExecute(AbstractDataAccessAdapterOperation.java:42)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
... 11 more

 

 

 

P.S. This thread has been moved from Application Perf Mgmt (BAC / BSM) Support and News Forum to CMS and Discovery Support and News Forum. - Hp Forum moderator 

0 Likes
1 Reply
Micro Focus Expert
Micro Focus Expert

Release the TQL by restarting UCMDB.

If the error persists, please log a new thread in the uCMDB forum:

http://h30499.www3.hp.com/t5/uCMDB-Support-Customer-Forum/bd-p/ucmdb-support-customer-forum#.U6Fm8-DCTvY

PatW
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.