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error.log filled with "Exception on URM listener: UrmNotificationDispatcher of customerId:1"

On UCMDB Server error.log is constantly filled (every minute or so) with this error message:

"2017-10-02 13:05:10,654 ERROR [DisruptorThread] (UrmLoggerWrapper.java:30) - Exception on URM listener: UrmNotificationDispatcher of customerId:1
2017-10-02 13:05:10,654 ERROR [DisruptorThread] (UrmLoggerWrapper.java:31) - The Exception -
java.lang.ClassCastException: com.hp.ucmdb.api.client.urm.notification.GenericUrmChangeImpl cannot be cast to com.hp.ucmdb.api.client.configuration.notification.ConfigurationParametersChangeImpl
at com.hp.ucmdb.api.server.configuration.notification.ConfigurationParametersNotificationConvertor.applyFilter(ConfigurationParametersNotificationConvertor.java:60)
at com.hp.ucmdb.api.server.urm.notification.UrmNotificationDispatcher.onEvent(UrmNotificationDispatcher.java:159)"

UCMDB Server 10.32:

  • Windows 2012 R2
  • Oracle DB 11.2.0.4

UCMDB has two DFP servers and CM 10.22 is installed and integrated.

What could cause this problem?

Any suggestion would be appreciated.

Thank you!

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4 Replies
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Re: error.log filled with "Exception on URM listener: UrmNotificationDispatcher of customerId:1

Hello ,

Please open a case to start a deep investigation about this issue .

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Re: error.log filled with "Exception on URM listener: UrmNotificationDispatcher of customerId:1

Hi Melissa.

Thank you for your replay.

Support case is our last option but before that I wanted to know is this some major issue and what could cause it.

Can you please give me some hints what could be the cause?

Regards,

Damir

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Re: error.log filled with "Exception on URM listener: UrmNotificationDispatcher of customerId:1

Hi,

We understand your point however we need more details about the issue to determinate the cause. In order to save your security we cannot request a sensity details in the forum .

 

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation. “
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Re: error.log filled with "Exception on URM listener: UrmNotificationDispatcher of customerId:1

@Damirche , Did you find any solution for this issue?  I am facing the same issue in our environment.

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