<UCMDB Support Tip> How to fix 'Failed to resolve IP' issue
A discovery job fails and an error ‘Failed to resolved IP’ may be reported in Communication log.
A typical error can be as in the example given below:
<log start="17:43:00" severity="warn">Failed to resolve: bejbpm06 (where bejbpm06 is the hostname)
Traceback (most recent call last):
File "jee", line 1361, in reportNodesInDomainDnsEnabled
File "jee_discoverer", line 886, in resolveIpsByHostname
File "netutils", line 1379, in resolveIpsByHostname
ResolveException: Failed to resolve IP
This issue is caused because UCMDB probe cannot get IP address with host name ‘bejbpm06’.
As a test, you can open a CMD window and run ‘ping hostname’.
If it cannot return IP, the user needs to check the DNS setting in their network. Perhaps, there is a simple way to resolve this.
- Go to <Windows>\system32\drivers\etc\
- Backup file ‘hosts’ and open it with a text editor
- Add a new line like ‘<IP hostname>’, then save.
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