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<ucmdb support tip>UCMDB 9.x push adapter fails with error message including internal id

 Symptom:

 

When pushing CIs from UCMDB 10.10 to BSM 9.23 using "UCMDB 9.x adapter", only on certain job users may see the following error in the UI and adapter log. 

End1 [Name = SpecialAdditionalCI; ID = UCMDB2BSMCLOUD_RELPKG%0Ant%0A1%0Ainternal_id%3DSTRING%3Dee39e7f1bb2b6a4780ba9a899388a722%0A] does not exist in topology. java.lang.IllegalArgumentException: End1 [Name = SpecialAdditionalCI; ID = UCMDB2BSMCLOUD_RELPKG%0Ant%0A1%0Ainternal_id%3DSTRING%3Dee39e7f1bb2b6a4780ba9a899388a722%0A] does not exist in topology. at com.hp.ucmdb.spi.data.query.topology.AbstractTopologyImpl.addAdditionalRelation(AbstractTopologyImpl.java:122) ……

 

This issue might occur not only on the integration between BSM 9.2x and UCMDB 10.10 but all UCMDB 10.x.

 

 

Solution:

 

The issue is already fixed by re-coding the adapter. The patch is contained in UCMDB 10.11 CUP11, UCMDB 10.11 CUP3 and UCMDB 10.20.

For further details please refer https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1H96842

Cheers,
Alvin Li

“HP Support
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