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population Error 802

my UCMDB 10.01 integrate with SM 9.32 but eror 802 which message "Universal CMDB attribute "sm_id" of CI type "business_service" is mapped to an empty value, please check this mapping in XSLT file"

 

Need your advise

 

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Micro Focus Expert
Micro Focus Expert

Re: population Error 802

Hello,

 

This problem with it's solution is given in the "HP Service Manager Integration Guide", page 221 

http://support.openview.hp.com/selfsolve/document/KM1195820

 

I have pasted it below for your quick reference :

 

Error message

When you run the population job, you will get a “Failed” status. In addition, from both the
population log file (see Check the population log file on page 207) and the Universal CMDB
studio (see Check the error message of a failed population job on page 205), you will get an
error message similar to the following:

 

java.lang.RuntimeException: The Universal CMDB attribute "sm_id" of CI type
"business_service" is mapped to an empty value, please check this mapping in XSLT
file.
at
com.mercury.topaz.fcmdb.adapters.serviceDeskAdapter.population.PopChunkGetter.addOr
DelCIToTopology(PopChunkGetter.java:198)
at
com.mercury.topaz.fcmdb.adapters.serviceDeskAdapter.population.PopChunkGetter.addOr
DelCIsToTopology(PopChunkGetter.java:184)
at
com.mercury.topaz.fcmdb.adapters.serviceDeskAdapter.population.PopChunkGetter.getNe
xtResultChunk(PopChunkGetter.java:164)
at
com.mercury.topaz.fcmdb.adapters.serviceDeskAdapter.ServiceDeskAdapter.getChanges(S
erviceDeskAdapter.java:1149)
at
… …

 

Solution
Search for text “The Universal CMDB attribute "sm_id" of CI type” to find the CI type, and
then configure the attribute mapping for this CI Type in the XSLT file.
For instructions on how to configure an attribute mapping, see Map the CI attribute to the
web service field on page 152.

 

 

Regards,

Unni

“Micro Focus Support
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