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Honored Contributor.
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topology-search does not start on reader server

Hi,

I got problem with "topology-search" module on one server in UCMDB HA cluster. This service does not start on reader server. The error I found in error.log is as below:

2017-07-01 13:17:20,385  ERROR  [Starter for "topology-search" (during Reader server startup). (customer 1, id name: Default Client)] - Failed to start component [topology-search]

appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]

appilog.framework.shared.manage.impl.MamResponseException: [ErrorCode [-2147483648] undefined error code]

CMDB Operation Internal Error: class com.mercury.topaz.cmdb.shared.base.CmdbException : com.mercury.topaz.cmdb.server.manage.dal.CmdbDalNotWriterException: [ErrorCode [-2147483648] undefined error code]

Writing to the URM was attempted on reader server directly (not from the writer server) : operation search : class com.mercury.topaz.cmdb.shared.base.CmdbException :

CMDB Internal Error: Error while handling request: {request: ID='4baf8c4661bcdffb9c7757189f301b1d' Message='General CMDB request' Operation='com.hp.ucmdb.search.manager.SearchSaveModelRevision@3ea57fec' Customer ID='1, id name: Default Client'

Context='CMDB Context: Customer id = '1, id name: Default Client' , User ID = '911' , Caller Application = 'UCMDB''}

Any suggestion what is wrong and how to fix this?

Regards, Andrey

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Re: topology-search does not start on reader server

Hello ,

Please review the direccion of the TQL calculation.
License calculation operation will only be generated on writer server.

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Super Contributor.
Super Contributor.

Re: topology-search does not start on reader server

I have the same issue. 

Please review the direccion of the TQL calculation.

What does it mean? Please be more specify.

 

If you need more details about the issue you could see case 5318649936.

 

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