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uCMDB 10.01 Cup10 GUI issue

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Hi, 

 

I'm having issues accessing uCMDB GUI after updating the CUP version 3 to the version10.

When I click on Data Flow Management and any of the module, it gave me attached error message.

 

Also, when I click on Modeling -> IT Universe Manager, it doesn't load as well.

 

Anyone has encountered such issue before? Please advice.

 

Some of the errors shown below:

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2014-07-11 09:47:20,114 [qtp1331821905-105] (RequestProcessor.java:424) ERROR - Null subsystem manager for name: Core quary task [Operation: appilog.framework.shared.core.operation.query.impl.CoreOperationGetLicenseMiscInformation@3c007276] : class com.mercury.topaz.cmdb.shared.base.CmdbException :
CMDB Internal Error: Error while handling request: {request: ID='7898e5a4a56452a56d99414a67f55716' Message='General CMDB request' Operation='appilog.framework.shared.core.operation.query.impl.CoreOperationGetLicenseMiscInformation@3c007276' Customer ID='1'
Context='CMDB Context: Customer id = '1' , User ID = '1' , Caller Application = 'UCMDB-Frontpage''}
com.mercury.topaz.cmdb.shared.base.CmdbException: [ErrorCode [-2147483648] undefined error code]
Null subsystem manager for name: Core quary task [Operation: appilog.framework.shared.core.operation.query.impl.CoreOperationGetLicenseMiscInformation@3c007276]
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.getSubsystemManager(RequestProcessor.java:539)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:142)
at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:117)
at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:496)
at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeCMDBOperation(AbstractCmdbApi.java:38)
at com.mercury.topaz.cmdb.client.manage.api.impl.AbstractCmdbApi.executeOperation(AbstractCmdbApi.java:57)
at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeOperation(InternalApi.java:32)
at com.mercury.topaz.cmdb.client.manage.api.impl.InternalApi.executeCMDBOperation(InternalApi.java:20)
at com.mercury.topaz.cmdb.server.manage.servlet.CustomizedFirstPage.isLicenseValid(CustomizedFirstPage.java:218)
at com.mercury.topaz.cmdb.server.manage.servlet.CustomizedFirstPage.addApplicationLinks(CustomizedFirstPage.java:72)
at com.mercury.topaz.cmdb.server.manage.servlet.JettyManager$RootHandler.doHandle(JettyManager.java:606)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:969)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111)
at org.eclipse.jetty.server.Server.handle(Server.java:349)
at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:449)
at org.eclipse.jetty.server.BlockingHttpConnection.handleRequest(BlockingHttpConnection.java:47)
at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.headerComplete(AbstractHttpConnection.java:910)
at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:647)
at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:233)
at org.eclipse.jetty.server.BlockingHttpConnection.handle(BlockingHttpConnection.java:66)
at org.eclipse.jetty.server.bio.SocketConnector$ConnectorEndPoint.run(SocketConnector.java:254)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:599)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:534)
at java.lang.Thread.run(Thread.java:722)
2014-07-11 09:47:25,107 [Starter for "freemium" (during Writer server startup). (customer 1, id name: Default Client)] (ModifiablePatternImpl.java:43) WARN - Pattern [FreemiumPattern], was found to have non valid node links condition, GRAPH HAS BEEN MODIFIED AUTOMATICALLY !!!, validation problems found:
Node links condition for node [11] is empty
Node links condition for node [13] is empty

2014-07-11 09:47:30,847 [QuartzScheduler_QuartzSchedulerThread] (PropertySettingJobFactory.java:223) WARN - No setter on Job class appilog.server.newscheduler.schedulerjobrunner.JobsRunner for property 'scheduler_schedulable_datamap'
2014-07-11 09:47:30,848 [QuartzScheduler_QuartzSchedulerThread] (PropertySettingJobFactory.java:223) WARN - No setter on Job class appilog.server.newscheduler.schedulerjobrunner.JobsRunner for property 'scheduler_context_datamap'

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Thanks.

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Re: uCMDB 10.01 Cup10 GUI issue

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Is your license in compliance?

 

Rey Lejano

effectualsystems.com

View solution in original post

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Honored Contributor.. Honored Contributor..
Honored Contributor..

Re: uCMDB 10.01 Cup10 GUI issue

Jump to solution

Is your license in compliance?

 

Rey Lejano

effectualsystems.com

View solution in original post

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