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uCMDB can't connect DB

Hi All,

 

my uCMDB have problem about data store and replication job lost?

 

then, i try configure wizard i found some error please hepl me solve this problem.

 

 

i think this error is root cause of data store and replication job lost.

 

Thanks,

za_phu

 

 

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Re: uCMDB can't connect DB

UCMDB 8 using Sonic as external bus for model notifications.

Try to restart the server. What version of 8 is in use?

Regards
-Dmitry Gomel, PMP
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Re: uCMDB can't connect DB

Hi Dima,

 

I tried restart server but still not work, i uesd uCMDB 8.07.

 

Thanks,

za_phu

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Re: uCMDB can't connect DB

Check jmsutils.log for errors.

Did you install new application on the server? Someting that could take ports used by UCMDB?

Is port 1099 free?

 

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-Dmitry Gomel, PMP
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Re: uCMDB can't connect DB

Hi Dima,

 

last week i just update patch from uCMDB 8.05 to 8.07 last week.

 

Thank,

za_phu

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Re: uCMDB can't connect DB

Check jmsutils.log for errors.

Regards
-Dmitry Gomel, PMP
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Re: uCMDB can't connect DB

Hi Dima,

 

Now, i can configuration wizard succeed. but data store still disappear.

 

Regards,

Wasan

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Re: uCMDB can't connect DB

Hi Wasan,

 

Did you read and perform the steps mentioned in "HP UCMDB and Federation Adapters Upgrade Notes"?

 

You can find it here:

 

http://support.openview.hp.com/selfsolve/document/KM1057651/binary/UCMDB_8.06_Readme.html?searchIdentifier=-4b8d1a7%3a140bf0f98f8%3a2e19&resultType=document

Regards
Puneet

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Re: uCMDB can't connect DB

Agree with previous comment. I'd suggest to go over release notes for 8.07 as well.

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-Dmitry Gomel, PMP
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Re: uCMDB can't connect DB

Hi All,

 

in yesterday i tried reboot uCMDB machine and in the morning i facing message error popup below

 

 

[ERROR - -2147483648] appilog.common.system.exceptions.AppilogRunTimeException:
 at appilog.common.interfaces.mamserver.AbstractMamServerProxy.runCmdbOperation(AbstractMamServerProxy.java:52)
 at appilog.common.interfaces.mamserver.gui.MapServerFacadeForGuiImpl.runCmdbOperation(MapServerFacadeForGuiImpl.java:432)
 at com.hp.ucmdb.ui.ui_clients.OperationClient.executeOperation(OperationClient.java:194)
 at com.hp.ucmdb.ui.ui_clients.FederatedCmdbClient.executeOperation(FederatedCmdbClient.java:275)
 at com.hp.ucmdb.ui.ui_clients.FederatedCmdbClient.getDataStoreConfigs(FederatedCmdbClient.java:97)
 at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.federation.datastoremanager.datastores.DataStoresPanel$GetDataStoresCacheTask.fetchData(DataStoresPanel.java:1058)
 at com.hp.ucmdb.ui.ucmdb_admin.visual.components.tools.federation.datastoremanager.datastores.DataStoresPanel$GetDataStoresCacheTask.fetchData(DataStoresPanel.java:1044)
 at com.hp.ucmdb.ui.ui_core.cache.CacheQueryTaskAdapter$1.call(CacheQueryTaskAdapter.java:44)
 at com.hp.ucmdb.ui.ui_core.cache.CacheImpl.doInKeyLockContext(CacheImpl.java:169)
 at com.hp.ucmdb.ui.ui_core.cache.CacheQueryTaskAdapter.work(CacheQueryTaskAdapter.java:36)
 at com.hp.ucmdb.ui.ui_core.task.job.SwingJobAdapter.performInBackground(SwingJobAdapter.java:137)
 at com.hp.ucmdb.ui.ui_core.task.job.fnd.SwingJob.doInBackground(SwingJob.java:59)
 at org.jdesktop.swingworker.SwingWorker$1.call(Unknown Source)
 at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
 at java.util.concurrent.FutureTask.run(Unknown Source)
 at org.jdesktop.swingworker.SwingWorker.run(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Caused by: [ERROR CODE- -2147483648] appilog.common.system.exceptions.AppilogException: CMDB Operation Internal Error: class java.lang.NullPointerException : null : operation AdministrationQueryGetDataStoreConfigs
 at appilog.common.interfaces.mamserver.AbstractMamServerProxy.executeOperation(AbstractMamServerProxy.java:127)
 at appilog.common.interfaces.mamserver.AbstractMamServerProxy.executeOperation(AbstractMamServerProxy.java:105)
 at appilog.common.interfaces.mamserver.AbstractMamServerProxy.runCmdbOperation(AbstractMamServerProxy.java:49)
 ... 18 more
Caused by: appilog.framework.shared.manage.impl.MamResponseException: CMDB Operation Internal Error: class java.lang.NullPointerException : null : operation AdministrationQueryGetDataStoreConfigs
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:97)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:157)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:124)
 at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:260)
 at com.mercury.topaz.cmdb.server.manage.comm.CmdbFacadeImpl.handleRequest(CmdbFacadeImpl.java:58)
 at com.mercury.topaz.cmdb.server.manage.comm.CmdbFacadeImpl.handleBinaryRequest(CmdbFacadeImpl.java:67)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:592)
 at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:294)
 at sun.rmi.transport.Transport$1.run(Transport.java:153)
 at java.security.AccessController.doPrivileged(Native Method)
 at sun.rmi.transport.Transport.serviceCall(Transport.java:149)
 at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:466)
 at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:707)
 at java.lang.Thread.run(Thread.java:595)
 at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:247)
 at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:223)
 at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:126)
 at com.mercury.topaz.cmdb.server.manage.comm.CmdbFacadeImpl_Stub.handleBinaryRequest(Unknown Source)
 at com.mercury.topaz.cmdb.server.base.ha.controller.service.impl.RMIServiceAccessImpl.executeBinaryRequest(RMIServiceAccessImpl.java:65)
 at sun.reflect.GeneratedMethodAccessor211.invoke(Unknown Source)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:592)
 at com.mercury.am.platform.controller.locator.RemoteInvocationHandler.invoke(RemoteInvocationHandler.java:144)
 at com.mercury.am.platform.controller.locator.AccessProxyHandler.invoke(AccessProxyHandler.java:75)
 at $Proxy63.executeBinaryRequest(Unknown Source)
 at com.mercury.topaz.cmdb.client.manage.ha.api.impl.ExecuteBinaryRequest.performAction(ExecuteBinaryRequest.java:29)
 at com.mercury.topaz.cmdb.client.manage.ha.api.impl.ExecuteBinaryRequest.performAction(ExecuteBinaryRequest.java:10)
 at com.mercury.topaz.cmdb.shared.util.retry.impl.DefaultRetriableExecutorImpl.doExecute(DefaultRetriableExecutorImpl.java:36)
 at com.mercury.topaz.cmdb.shared.util.retry.impl.AbstractRetriableExecutor.execute(AbstractRetriableExecutor.java:37)
 at com.mercury.topaz.cmdb.client.manage.ha.api.impl.CmdbApiControlledFacadeImpl.executeRetriable(CmdbApiControlledFacadeImpl.java:129)
 at com.mercury.topaz.cmdb.client.manage.ha.api.impl.CmdbApiControlledFacadeImpl.executeBinaryRequest(CmdbApiControlledFacadeImpl.java:96)
 at appilog.web.servlets.BinaryServlet.doPost(BinaryServlet.java:69)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at com.mercury.topaz.webinfra.filters.SupportedLocaleFilter.doFilter(SupportedLocaleFilter.java:25)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at com.mercury.j2f.j2eeutils.GZipSetCharacterEncodingFilter.doFilter(GZipSetCharacterEncodingFilter.java:189)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:175)
 at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:74)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
 at com.mercury.am.mam.gui.controller.login.UCMDBValve.invoke(UCMDBValve.java:65)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
 at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)
 at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NullPointerException
 at com.mercury.topaz.cmdb.shared.fcmdb.administration.operation.query.impl.AdministrationQueryGetDataStoreConfigs.federationAdminExecute(AdministrationQueryGetDataStoreConfigs.java:32)
 at com.mercury.topaz.cmdb.shared.fcmdb.administration.operation.impl.AbstractAdministrationOperation.doExecute(AbstractAdministrationOperation.java:31)
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractFrameworkOperation.commonExecute(AbstractFrameworkOperation.java:17)
 at com.mercury.topaz.cmdb.shared.manage.operation.impl.AbstractCommonOperation.execute(AbstractCommonOperation.java:62)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.processRequest(RequestProcessor.java:157)
 at com.mercury.topaz.cmdb.server.manage.rpm.RequestProcessor.handleRequest(RequestProcessor.java:124)
 at com.mercury.topaz.cmdb.server.manage.Framework.handleRequest(Framework.java:260)
 at com.mercury.topaz.cmdb.server.manage.comm.CmdbFacadeImpl.handleRequest(CmdbFacadeImpl.java:58)
 at com.mercury.topaz.cmdb.server.manage.comm.CmdbFacadeImpl.handleBinaryRequest(CmdbFacadeImpl.java:67)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:592)
 at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:294)
 at sun.rmi.transport.Transport$1.run(Transport.java:153)
 at java.security.AccessController.doPrivileged(Native Method)
 at sun.rmi.transport.Transport.serviceCall(Transport.java:149)
 at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:466)
 at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:707)
 ... 1 more

 

 

Please advise me about this error message.

 

Thanks,

za_phu

 

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Re: uCMDB can't connect DB

Hi,

 

Please upload below logs from log/fcmdb folder:

 

 

hac-launcher.log

jmsutils.log

Regards
Puneet

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