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uCMDB server goes down periodically

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Hi Folks

I had upgraded to 10.30 to 10.33 but in the new version every 2-3 hours ucmdb going down But in the services.msc status still running but i'm unable to access ucmdb. If i restart services only it works again.

Its keeps repeating periodically in the status bar of ucmdb server is not available error once we restart services only it come back again.

Does anyone had this issue please post your comments please.

I tried with changing javaheap memory size in wraffer file but issue remail same.

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Re: uCMDB server goes down periodically

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I fixed an issue increasing Java heap size and applet.jsp file memory size

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Re: uCMDB server goes down periodically

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Hello ,

I hope you are doing great!

I suggest to create a ticket support to review all the logs files and see the response of the server.

Best Regards,

Melissa Carranza Mejias
Customer Support Engineer

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Re: uCMDB server goes down periodically

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Hi,

 

I've experienced the same issue in my test environment. Please check the connection to the DB and reconnect to the existing schema (unless you want a new one).

Also, you can review the startup.log. If the reason is still unknown, please open a ticket providing the system information and the server logs.

BR,

Plamen Dimitrov | SW Technical Consultant
UCMDB

Micro Focus
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Re: uCMDB server goes down periodically

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I fixed an issue increasing Java heap size and applet.jsp file memory size

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Re: uCMDB server goes down periodically

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Hello,

what values did you fixed concretely ?

Thanks in advance.

Achim

 

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Re: uCMDB server goes down periodically

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 <param name="java_arguments" value="-Xmx2048m -Xms1024m">

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