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ucmdb database CI Types

experts ,

anyone did ucmdb ci imports in servicenow tool.  I know ucmdbpush adapter and other import methods will be used for ucmdb CI to servicenow integration , but right now only looking at database CI Types in both systems . So , as a first step , trying to  identify mapping tables in servicenow tool for database CI type and relationships in UCMDB? what CI tables and relationship in servicenow needs to be chosen for receiving database CIs (other than cmdb_ci_database, cmdb_rel_ci, cmdb_ci) what approach did you take for avoiding duplicate CIs getting created in serviceNow if CIs  already exists? do you match on ucmdbid and servicenow sysid instead of CI names on both systems.

experts any suggestions ?

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Re: ucmdb database CI Types

Should the question go to ServiceNow? 😉

Regards
-Dmitry Gomel, PMP
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Re: ucmdb database CI Types

Hi there,

As Dima said, you would get a better answer w.r.t. the CI tables that receives data from uCMDB. We haven't pushed any Database CI types for our foundation CMDB and hence cannot speak on it yet.

With regards to avoiding duplicates in SNOW, we came up with a combination of coalesce attributes for different CI types. It would require some analysis of data in uCMDB. Here are some examples:
Unix: serial number OR(Operator) name
Network Switch/Router/: serial number OR SnmpSysName OR name
MF DirSwitch/Tape SubSys/Disk SubSys – serial number OR name

We ruled out the idea of using uCMDB ID for reconciliation as it was inefficient when implemented with HP SM.

Thanks,
Praveen
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Re: ucmdb database CI Types

IMO, the strongest UCMDB feature (along with discovery) is reconciliation (AKA identification) engine.

I think, you could use CMDBId as unique attribute helping SNOW to identify CIs.

Regards
-Dmitry Gomel, PMP
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