Relationship Deletion in Enhanced ServiceNowGenericAdapter

Idea ID 1679352

Relationship Deletion in Enhanced ServiceNowGenericAdapter

ServiceNowGenericAdapter is the recommended way to connect latest versions of UCMDB with ServiceNow installationtions. This adapter is much better written and more advanced than the other two existing in the Adapter Management - ServiceNow_Integration and ServiceNow_Pull_Integration. However the adapter lacks one very essential functionality - to delete relationships during Push integrations. The latest CP Documentation states:

Push integration
l Limitation: Deleted CI Relationships in UCMDB cannot be deleted in ServiceNow when using the
ServiceNow Enhanced Generic Adapter.

In order the UCMDB to play as a central CMS in the enterprise, synchronizing the created business services/applications and their relationship to infrastructure, the ability to synchronize not only the additions but also the deletions of the relationships is essential.

Cheers,

Petko Popadiyski

Freelance Microfocus CMS UCMDB Consulting

 

2 Comments
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes


The idea has received an initial review to ensure adherence to our idea submission and community guidelines. More information may be needed at this stage and we expect the community to help prioritize the idea with comments and voting

Micro Focus Expert
Micro Focus Expert
Status changed to: Archived

This idea is being archived due to inactivity. Archived ideas may be commented upon but may not receive kudos. Archived ideas may be re-opened based on community input.

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