Idea ID 1679352
ServiceNowGenericAdapter is the recommended way to connect latest versions of UCMDB with ServiceNow installationtions. This adapter is much better written and more advanced than the other two existing in the Adapter Management - ServiceNow_Integration and ServiceNow_Pull_Integration. However the adapter lacks one very essential functionality - to delete relationships during Push integrations. The latest CP Documentation states:
Push integration l Limitation: Deleted CI Relationships in UCMDB cannot be deleted in ServiceNow when using the ServiceNow Enhanced Generic Adapter.
In order the UCMDB to play as a central CMS in the enterprise, synchronizing the created business services/applications and their relationship to infrastructure, the ability to synchronize not only the additions but also the deletions of the relationships is essential.
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