UD Agent process crashes with an application error

Idea ID 2699084

UD Agent process crashes with an application error

0 Votes

UD Agent process crashes with an application error when the load of the target server becomes heavy like 100% of CPU usage while running discovery jobs. It seems to be a bug.

The UD Agent should not crash with an application error immediately. I think, for instance, it should wait for a little time and retry to perform commands.

 

UCMDB Version: 10.33 CP24

Windows Event Log is shown below.

ログの名前: Application
ソース: Application Error
日付: 2019/08/21 17:16:34
イベント ID: 1000
タスクのカテゴリ: アプリケーション クラッシュ イベント
レベル: エラー
キーワード: クラシック
ユーザー: N/A
コンピューター: ucmdb-ip21
説明:
障害が発生しているアプリケーション名: discagnt.exe、バージョン: 0.0.0.0、タイム スタンプ: 0x5d4bcd6d
障害が発生しているモジュール名: ntdll.dll、バージョン: 6.3.9600.18895、タイム スタンプ: 0x5a4b127e
例外コード: 0xc0000005
障害オフセット: 0x00041778
障害が発生しているプロセス ID: 0x278c
障害が発生しているアプリケーションの開始時刻: 0x01d557f85f5fbaf4
障害が発生しているアプリケーション パス: C:\Program Files (x86)\Hewlett-Packard\Discovery Agent\bin32\discagnt.exe
障害が発生しているモジュール パス: C:\Windows\SYSTEM32\ntdll.dll
レポート ID: fcad2329-c3eb-11e9-80cc-000c2996b0e7
イベント XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-08-21T08:16:34.000000000Z" />
<EventRecordID>83441</EventRecordID>
<Channel>Application</Channel>
<Computer>ucmdb-ip21</Computer>
<Security />
</System>
<EventData>
<Data>discagnt.exe</Data>
<Data>0.0.0.0</Data>
<Data>5d4bcd6d</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.18895</Data>
<Data>5a4b127e</Data>
<Data>c0000005</Data>
<Data>00041778</Data>
<Data>278c</Data>
<Data>01d557f85f5fbaf4</Data>
<Data>C:\Program Files (x86)\Hewlett-Packard\Discovery Agent\bin32\discagnt.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>fcad2329-c3eb-11e9-80cc-000c2996b0e7</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Tags (1)
1 Comment
Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes

Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

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