Idea ID 1664860
Please add the ability for vCenter Topology by VIM to retrieve the VM’s serial number.
vCenter Topology by VIM connects to the vCenter and builds the VMWare model. Looking at specifically ESXi and related VMs running on the host, the ESXi host’s serial number is populated, however the VM’s serial number is null. The VM’s serial number is retrieved through other jobs/modules, specifically HCbS, however there are many cases where we are unable to connect to the VM through SNMP, SSH, NTCMD, UDA, etc. A specific case is when an OEM creates an OS VM template for VM Appliance. the vCenter TbVIM cannot connect to the OS of the appliance VM as all protocols are securely closed. The OS is managed and updated through OEM and not by our infrastructure team. Please add the ability for vCenter Topology by VIM to retrieve the VM’s serial number.
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