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Frequent Contributor.. sandeepkamkar Frequent Contributor..
Frequent Contributor..
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servicenow integration mapping doesnt pickup the mapped values

Hi Team,

I am integrating UMMDB-->Servicenow data push. As per the procedure, i have created a TQL and with same name a mapping file under "\discoveryConfigFiles\ServiceNowPushAdapter\mappings". As a sample i have mapped only 4 fields.The integration points is suceessful and when i do the data push i see the mapping file is not picking up the data from the CI's. Below is the message from the logs:

<2019-04-12 06:17:02,617> [DEBUG] [AdHoc:AD_HOC_TASK_PATTERN_ID-2530-1555042636376] - [Push_to_SN logger] <?xml version="1.0" encoding="UTF-8"?>
<root>
<data>
<objects>
<Object mode="" name="cmdb_ci_win_server" operation="add" mamId="45f0b601dc4c04738e7ec551a26e798c" id="UCMDB%0Ant%0A1%0Ainternal_id%3DSTRING%3D45f0b601dc4c04738e7ec551a26e798c%0A">
<field name="asset_tag" key="true" datatype="String" length="" />
<field name="name" key="false" datatype="String" length="" />
<field name="sys_id" key="false" datatype="String" length="" />
<field name="correlation_id" key="false" datatype="String" length="" />
</Object>
</objects>
<links />
</data>
</root>

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Respected Contributor.. churchie73 Respected Contributor..
Respected Contributor..

Re: servicenow integration mapping doesnt pickup the mapped values

Do you have the attributes selected in the TQLs element layout? Make sure the fields you want to pass are added in the CI's element layout.

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