'Could not connect to Caliber Data Server' error after upgrade

'Could not connect to Caliber Data Server' error after upgrade

After performing a Caliber server upgrade and attempting to log in to Caliber Author or Caliber Administrator, you may receive the error "Could not connect to Caliber Data Server".

This error can be caused by an transaction remaining active from the upgrade.

In order to resolve this, please follow the instructions below.

  1. Open a command prompt while logged in as the Caliber database owner and run these    commands:

   dbmgr -stop
   stopdb -f SQMDB

  This will kill all background processes and forcibly shut down the database.

  2. Delete the 'osc-dbid' file from C:\Borland\CaliberRMServer\Versant\DB.

  3. Then run this command:

   dbinfo -m SQMDB

  This will ensure the database is not running in read-only mode and will allow you to run the    commands below.

  4. Recreate the 'osc-dbid' file by running:

   dbid -N

  5. Recreate the database lock file by running:

   dbinfo -c SQMDB

  Recreating these two files will remove the active transaction from the database.

  6. Then you can start the Caliber services:

   dbmgr -start
   startdb SQMDB

  7. The database will then have to be gracefully shut down:

   dbmgr -stop
   stopdb SQMDB

  At this point, you will see the message "Shutting down SQMDB" which is declaring the database    has been shut down gracefully.

  8. Following this, you can restart the Caliber services:

   dbmgr -start
   startdb SQMDB

  9. Login to Caliber Author.

SI: 2851852

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