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Email notification does not seem to work

Email notification does not seem to work

Problem:

Email notification does not seem to work

Resolution:

  • Product Name: CaliberRM
  • Product Version: 2005 SP2
  • Product Component: Client/Server - Email Notification
  • Platform/OS Version: All

Description:

A requirement has been created and have configured the project to send email notification to other users when there is a discussion posted on this requirement. But email notification does not seem to work even after having the notification setup verified.


Answer/Solution:

One needs to assign users to a requirement who will be getting email notification if there is a discussion posted on this requirement. Please follow the steps given below to assign users to a requirement.

1. Open Framework Administrator.

2. View -> Users.

3. Select the user that need to be assigned to the requirement discussion.

4. Click tab "User Info" and enter user information with the user"s email address.

5. Click tab "Group Membership" and select the member group that user need to member of.

6. File -> Save Settings.

7. Open CaliberRM Client.

8. Select the project and a particular requirement.

9. Select the tab "Responsibilities" and select the same member group for which the user was assigned (refer to step 5).

10. Verify if the user"s name is under this group and then verify if the user is "selected."

11. Try to post a discussion and check if the assigned user is getting an email notification.


Author: Rajini Billahalli

Old KB# 16011

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Version history
Revision #:
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Last update:
‎2013-02-15 18:28
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