Error occurs when generating Word document
Created On: 01 March 2010
I need to generate a Word document but am getting an error and nothing is in the details. So I'm unsure as to what to do next.
Check the C:\Documents and Settings\(User name)\Application Data\Compuware\Optimal Trace Enterprise\5.2\EN\docgen directory. You should see a Profiles, Styles, and VBA folder. If you don't see all 3 folders then you can get them from "C:\Program Files\Compuware\Optimal Trace\Optimal Trace Enterprise Edition\EN\docgen" folder and copy the missing contents to C:\Documents and Settings\(User name)\Application Data\Compuware\Optimal Trace Enterprise\5.2\EN\docgen.
Old KB# 31370