Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE

Error "CaliberRM Document Factory requires Microsoft Word" but word is installed already.

Error "CaliberRM Document Factory requires Microsoft Word" but word is installed already.

This error appears if a supported version of MS Word is not found on the machine from which DocFactory is being executed. There are a couple of scenarios in which this error may be seen.

MS Word is not installed:


Although DocFactory creates documents, it may not be obvious that MS Word is required versus another document application.

This is especially likely if DocFactory was launched from a server machine that does not have MS Office / Word installed. Another common scenario is a Citrix Server that is serving out the application, and then the clients access this and even though they have Office on their local machine, the executable is technically running against the Citrix server which most likely won"t have MS office installed either.

Full Version or compatible version of Word is not installed:


A limited version such as Word Viewer is installed and not a full version. Since DocFactory leverages the MS Mail Merge function to generate a document from a template, the document must of course be created and Word View will not allow for this capability.

You should also check for multiple versions of Word under

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\

Sometimes after uninstalling older versions of Microsoft Office some registry keys are left behind. This causes Doc Factory to think that those older versions of Office are still installed, even though the actual program files are all removed. You can follow the steps here to clean up those old registry keys so Doc Factory can get a proper inventory of the software on the machine.

NOTE: Please make a backup of Registry before making any changes to it. You can severely damage a machine if an incorrect edit is made.

Old KB# 29437

DISCLAIMER:

Some content on Community Tips & Information pages is not officially supported by Micro Focus. Please refer to our Terms of Use for more detail.
Version history
Revision #:
1 of 1
Last update:
‎2015-03-31 11:35
Updated by:
 
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.