Created On:  08 August 2011

Problem:

We are getting an error 'The system administrator has set policies to prevent this installation' when installing CaliberRM patches. Why is this?

Resolution:

This error is occassionally thrown when attempting to upgrade CaliberRM SDK components. In order to resolve the issue follow these steps:

NOTE: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. It is recommended that registry changes are done by someone with experience in this subject.

1.  Open the Registry using Regedit.
2.  Navigate to HKEY_CLASSES_ROOT\Installer\Products
3.  Click on Products folder then choose Edit | Find
4.  Search for CaliberRM
5.  This should return an entry with a ProductName “Borland CaliberRM 2008 SP1 SDK”.
6.  Delete the correpsonding key name (e.g. 15AE90BD6EBEFE146B5096C8E3CB7DFF) in the left pane.
7.  Close the Registry then attempt the installation of the patch again.
Incident #2530164