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The CaliberRM 2008 documentation indicates that it supports Office 2008. I am unable to access any *.docx or *.dotx files. How can I get CaliberRM to recognize them?

The CaliberRM 2008 documentation indicates that it supports Office 2008. I am unable to access any *.docx or *.dotx files. How can I get CaliberRM to recognize them?

Problem:

The CaliberRM 2008 documentation indicates that it supports Office 2008. I am unable to access any *.docx or *.dotx files. How can I get CaliberRM to recognize them?

Resolution:

In order to view the .docx or .dotx files enter the following in the name field when opening a document:

*.*

For example, if you want to use a *.dotx template in Document Factory you would do the following:

  • Launch Document Factory
  • Enter your credentials as usual and click "Next"
  • Click the elipses to navigate to to where the templates are stored
  • Enter *.* in the File Name field

You will now see the .docx and dotx files.

Old KB# 29916

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Last update:
‎2013-02-15 20:41
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