Created On:  02 December 2011


When attempting to start Optimal Trace Enterprise Server 5.4 as a Windows service it generates an error "Error code 1067 the process terminated unexpectedly".  Why is this?


This is likely caused by the amount of memory avalable to the Optimal Trace Server. To resolve this increase the default heap size option (-Xmx500M) in the 'Optimal Trace Enterprise.lap' file. This file is located in the Optimal Trace Enterprise Edition folder. The heap size memory increase is dependent on your environment's memory capacity however as a start it may be worth trying 750M and if it continues to fail then increase it to 1000M.
Incident #2549364