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Why do I receive a CaliberRM password expired message despite using LDAP authentication?

Why do I receive a CaliberRM password expired message despite using LDAP authentication?

Problem:

Why do I receive a CaliberRM password expired message despite using LDAP authentication?

Resolution:


  • Product Name: CaliberRM
  • Product Version: All
  • Product Component: LDAP
  • Paltform/OS: All


This can occur for users that were originally authenticated using CaliberRM authentication. To resolve this problem, open the CaliberRM adminstrator and please try the following:

  1. Go to FILE | ADMIN | ACCOUNT RESTRICTIONS
  2. Set the Maximum Password Age to "Password Never Expires"
  3. Click on the User icon and select the User in question from the User list
  4. Click on the security tab and change the User authentication to CaliberRM instead of LDAP
  5. Check the option "Password Never Expires" within the Security tab. This will be grayed out once LDAP authentication is turned back on.
  6. Now change the Users authentication back to LDAP. The "password never expires" option should now be grayed out.
  7. Change the Maximum Password Age back to your company policy time period within

    FILE | ADMIN | ACCOUNT RESTRICTIONS

The above steps are suitable if only one or two people are affected.

If you have mulitple people experiencing this problem, you will find it quicker to use the following IVQL statement. It achieves the same result as the above steps, but allows you to do this for as many people as necessary in one go.

The statement is as follows:

UPDATE User_v300_p SET password_never_expires = 1 WHERE id_number > 0 AND force_caliber_authentication = 0

If you do not have the IVQL, please contact Support and we will be able to provide it to you.

Borland recommends that you have a viable backup of your database before using any support tool.


Old KB# 16485

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Last update:
‎2013-02-15 18:34
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